Privacy
Your privacy is important to us, thus we will do our best to safeguard your personal information
to any
third party organization. We do not store any credit card information on our customers nor provide any
personal information to mailing lists.
Orders
Given the part-time nature of
our business, please allow 7-14 days for your order to be acknowledged
and shipped. An email confirmation will
be sent to you, if an email address has been provided, once to
confirm your order and again when your order has been
completed and shipment has been made.
Special Orders
If you see a particular shape or specific
wood that you would like, please contact us and we will do
our best to accomodate your request. Please keep in
mind that some woods are rare and/or hard to find
and may be unavailable at the time of your request.
Payments
Payments for merchanidse offered on this website are accepted only thru PayPal which has a very
high level of security
to protect against fraud and identity theft. You can pay for your purchases using
either a major
credit card or via your PayPal account. The security and convenience of this system allows
us to provide you better
customer service and peace of mind. All charges, inclucing shipping, should be
readily apparant before you confirm
your order. Please note: all appropriate sales taxes have included in
the purchase price, and no additional
charges should show up on your invoice.
Shipping Charges
All shipping charges are estimated
for the continental United States only. Shipping costs to Hawaii,
Alaska, or any overseas location are much more
difficult to estimate. If you live in one of these areas and
we are shipping to you, we will contact you via
email to provide you with precise shipping options and
charges to your particular location. No orders will be shipped
in these instances pending your approval of
all shipping charges. If you live in an area outside the continental
United States and would like to know
your actual shipping charges prior to placing an order, please feel free to contact
us. Every effort has
been made to secure the least expensive, yet most reliable delivery service
possible. Most orders will be
shipped via USPS Priority Mail or UPS Standard Ground.
Returns
Our goal is complete 100% customer satisfaction! If you are not completely satisfied with one of our
products, you may return it within 30 days of purchase for a full refund of purchase price (shipping costs
not included). Care should be taken when returning items to ensure they are returned in original condition
and
in original packaging with enough packing to prevent any damage to the product. Please return all
items to
the address on your invoice. In the rare event you receive damaged or defective merchandise,
please contact us immediately
so we can notify the carrier if appropriate. Return of damaged or defective
products will receive a full refund
including all shipping costs.
Warranty
We warranty all our products against major defects,
such as cracking of the wood, for a period of 1
year from the date of purchase. Conditions that occur due to normal
wear and tear and/or improper use
by customer are not covered under this warranty. If on the rare occasion
under normal use, you notice a
defect, please contact us to obtain a shipping label. Return shipping costs
are the responsibiltiy of the
customer. We reserve the right to repair or replace your item at our discretion.
Defects that occur
beyond the warranty period may be repairable for a reasonable charge; however please contact
us prior
to returning any item.
DK's Wooden Expressions
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DK's Wooden Expressions
Copyright (C) 2008 All rights reserved.
No material may be reproduced in part or in whole without written consent.
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Photo by AJH Photos
Photo by AJH Photos
"Unique handcrafted treasures"
Poway, CA
858-679-8035
DK's Wooden Expressions
